Southwest Airlines stories by Stephen Hopson - The Chief Happiness Officer Blog

Southwest Airlines stories by Stephen Hopson - The Chief Happiness Officer Blog Stephen Hopson gathers extraordinary business stories on his phenomenal blog Adversity University a large number of which happen to be about Southwest Airlines. Im a tremendous enthusiast of Southwest myself not that Ive at any point flown with them, Ive simply read a great deal about them, including the fantastic book Nuts! by Kevin and Jackie Freiberg. Heres one of Stephens most loved stories that shows how workers at Southwest utilize their instinct: an airline steward from Phoenix named Debra Undhjem stepped in to support an older (87 years of age) traveler. In spite of the fact that the old lady missed her plane in Oakland, she made it to Phoenix just to miss her corresponding flight to Tulsa. Since there were no more trips to Tulsa after the failed to catch plane, the client had no real option except to remain for the time being and get the following accessible flight the next morning. Considering her circumstance, client support directors chose to put her up in a neighborhood lodging at the airline?s cost. That is when Debra got by and by included. She chose to go past the honorable obligation and welcome the old client to her home at last as opposed to placing her in a lodging without anyone else. Debra made vital calls to family members in Tulsa educating them the older woman would show up on the main flight the following day. The next morning Debra took this client back to the air terminal and held up with her until she was on board the primary trip to Tulsa. This isn't just a contacting story to me it outlines how representatives who work for a glad organization are considerably more liable to have the will, the activity and the vitality to do decent things for others. Stephen likewise shares the narrative of how Southwest Airlines was designed by Rollin King, a San Antonio business visionary, John Parker (his financier) and Herb Kelleher (his lawyer): At some point, Parker was whining how costly and badly arranged it was to fly between Houston, Dallas and San Antonio and recommended that another aircraft be fired up. Rollin imparted this idea to Herb who from the outset thought the thought was insane however wound up discussing it over mixed drinks. In the last investigation, Herb popular words were: Rollin, youre insane. Lets do it! Youre insane. Lets do it! helps me a little to remember Richard Bransons aphorism: Screw it! Lets do it! Stephens own story is really intriguing too hes a previous Wall Street stockbroker turned inspirational orator, creator and piliot. What's more, hes likewise hard of hearing. You can peruse his story here. On the off chance that youre in the state of mind for a rush, you should peruse his account of The Flight That Almost Killed me Part I and Part II. Furthermore, for additional on Southwest Airlines read their blog which is consistently a snicker and a half. A debt of gratitude is in order for visiting my blog. In case you're new here, you should look at this rundown of my 10 most well known articles. What's more, on the off chance that you need progressively extraordinary tips and thoughts you should look at our bulletin about bliss at work. It's incredible and it's free :- )Share this:LinkedInFacebookTwitterRedditPinterest Related